Shipping Policy

Each hat is unique and takes care in its arrival to you.

Please allow 2-3 weeks to ship. 

 

It's worth the wait!

 

International Shipping:

We do ship internationally

however taxes and duty charges

will be applied based on your countries laws.

We do not cover additional taxes and fees.

Due to international shipping companies, customs, and inability to

track the package once it leaves the country,

we can not offer a timeframe on when your items will arrive.

Return & Exchange Policy on Hats

We want you to love your hat.

Due to the nature of the hats being

customized we can not accept returns.

If you don't love your hat, let us know within

two weeks of receiving it, and send it back to us.

We do not cover return shipping costs.  Upon

it's safe arrival we can do an exchange for a

different size hat or store credit up to the full amount.

*Please note a restocking fee of 25.00 will apply on any return hats

to cover in studio costs.

(store credit can be used for other products

in the store. ie. Art and other apparel) 

 

But we hope you just love your hat.

*Please confirm your hat size prior to placing your order!

Many hat companies will NOT exchange if you order the wrong size,

we want to accommodate, but PLEASE double and triple check your hat size!

Return Policy on TVHC Gift Cards

We do not offer refunds/returns on any gift card purchases, or custom hat deposits.

Due to high demand, when you purchase a custom hat gift card, or make a deposit, you are securing your spot in line for the custom hats. 

Return & Exchange Policy on other TVHC items

We do not accept returns or exchanges on the masks. Masks are final sale. 

Please let us know within two

weeks if you don’t love your item.

We do not cover return shipping.

Upon its safe arrival, we will process the refund.

 

After two weeks we only offer store

credit upon the items safe arrival back.

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