SHIPPING + RETURNS
Each hat is unique and takes care in its arrival to you.
Please allow 2-3 weeks to ship.
It's worth the wait!
We do ship internationally
however taxes and duty charges
will be applied based on your countries laws.
We do not cover additional taxes and fees.
Due to international shipping companies, customs, and inability to
track the package once it leaves the country,
we can not offer a timeframe on when your items will arrive.
Lost or stolen items:
Our hats are sent with a signature confirmation to ensure its safe delivery to you.
Unfortunately if your item is lost or stolen we are not able to replace the item, as many of our products are limited editions and one of a kind.
Thank you for your understanding.
HAT RETURN + EXCHANGE POLICY
We want you to love your hat.
Due to the nature of the hats being
customized we can not accept returns.
If your hat does not fit perfectly please reach out to us.
To adjust the hat size we charge a fee to cover labor,
or the purchase of a new hat for you to switch out. Because of the complexity of this process, expect 2-3 months for any adjustments, and please be very careful to purchase the correct size.
We do not cover return shipping costs.
Upon your hat's safe arrival we can do an exchange for a different size hat at the current market fee (this is dependent on size exchange and type of hat).
But we hope you just love your hat.
*Please confirm your hat size prior to placing your order!
Many hat companies will NOT exchange if you order the wrong size,
we want to accommodate, but PLEASE double and triple check your hat size!
RETURN POLICY ON TVHC GIFT CARDS
We do not offer refunds/returns on any gift card purchases, or custom hat deposits.
Due to high demand, when you purchase a custom hat gift card, or make a deposit, you are securing
your spot in line for the custom hats.
RETURN POLICY ON OTHER TVHC ITEMS
We do not accept returns or exchanges on the masks. Masks are final sale.
Please let us know within two
weeks if you don’t love your item and we can accept a return within two weeks of your receipt (with the exception of hats and masks).
We do not cover return shipping.
Upon its safe arrival, we will process the refund.
After two weeks we only offer store
credit upon the items safe arrival back.